Once we get an overview of the casino, it's time to dig a little deeper. We make a list of all the things to look out for, including the casino software, speed of the casino, banking options, the value of its bonus offerings, and device durability, to see if the casino works well on mobile and tablets. Some casinos might be better in certain aspects compared to others, so it's best to provide players with as much information as possible. You might not care about software providers, but another player will, so it's vital to have every aspect of the online casino covered.

How we review casinos

We have discussed some of the factors that go into reviewing an online casino. However, we want to explain what each section is about. It's not enough to know what we look for; it pays to know exactly what we're expecting from the best casinos. Things such as casino games and welcome bonus deals are important, but sometimes it's about the little things as well. High-quality casinos endeavour to please all players, and it's our job, in a casino review, to highlight those factors. Below is information on what we discuss in our online casino reviews.

Safety and background checks

It's essential to make sure that safety is paramount with an online casino. We don't want players depositing with shady casinos, so having the correct safety protocols is vital. Security is measured by what license the casino has and if they are audited. Your funds and personal information is safe when a casino is licensed by one of the major operators, so we always look for those. The fairness of games is another important aspect, like the casinos that are audited by eCOGRA. Ensuring the games you play are fair is crucial to your enjoyment.

Bonuses and promotions

When making your first deposit, you should get a deposit bonus. Not all deposit bonus deals are the same, which is why we provide the details of every bonus the casinos offer. Starting off your online gambling journey with a welcome bonus is a great start, but terms and conditions are surrounding these bonuses. We go through the terms and conditions with a fine-toothed comb to ensure you're getting a fair deal. Casino bonuses can help you get started, and they can turn a profit, so it pays to know everything about them. The best online casinos don't always offer massive deals, so knowing what's value is essential.

Game selection

Casinos don't all offer the same casino games. Most offer the likes of slots, table games, card games and live casino, but the total games package is always different. Some casinos feature games from only software provider such as Microgaming or NetEnt, but some offer a full range of casino games. Having access to the live casino is also important, and the best casinos have a comprehensive range of live dealer games. They can be offered for play money or real money, so players can have a chance to get a feel for the tables before playing. Game selection is important when deciding what casino to choose.

Customer service

No one likes poor customer service, and online casino players shouldn't put up with poor customer service. Luckily, most of the quality casinos available for New Zealand players feature excellent customer support options. Having access to 24/7 live chat is always positive, and having a live chat in any form is good. Casinos should have multiple forms of contact, such as email, phone and chat. When a casino doesn't reply to your concerns, it can be frustrating, especially when your money is involved. It's an important factor in our online casino reviews as we want Kiwi players to be happy.

Payment methods

It's no good finding a casino that doesn't accept your preferred payment method, so it's vitally important to know what methods are accepted. You can deposit using the likes of a credit card, debit card, or e-wallet at most casinos. There are variations of what's available, but most casinos accept and welcome credit card and e-wallet payments, such as Skrill and Paysafecard. If you want to deposit with Bitcoin, there are Bitcoin-specific casinos available. However, many casino operators don't accept cryptocurrency of any form. With payment methods comes withdrawal methods, which is equally as important. Getting your funds back into your account is essential, and an excellent review looks at casino withdrawal options.

Software providers

Casino reviews often look at the software providers and how important they are, but many players don't see the relevance. However, an online casino that features the best software providers outranks those that don't feature the best. You don't want to play substandard casino games, so picking an online casino that has the best software backing is ideal. Software companies such as NetEnt, Microgaming, Playtech and Play'n Go, are always good to look for. There are many software developers, and many of them are excellent, so look for the big names in the market.

VIP programs

VIP programs don't apply to all online casino players, but they are important for players that like to bet big and frequently. Most casinos have VIP programs for players that are eligible, and some are better than others. A casino can offer extra perks for being a VIP member, including a bigger welcome bonus, free spins and prize deals. If you think you will qualify as an elite member, contact the casino and ask what the requirements will be. It's different for every casino, but the rewards can be well worth looking at.

Tips on finding the best casinos

We have a few tips for anyone looking through casino reviews and are trying to find a suitable online casino. You can read all the information provided but still no be sure it's the right casino. Here are some tips for finding a casino that suits you best.

Reviews

Trusted casinos have a lot of casino reviews written about them. The majority of reviewers won't want to write about a poor casino, so if the casino is high-quality, expect to see a lot of reviews. Not every review always tells the absolute truth, for fear of annoying the casino, but the majority look at both the positives and negatives of the casino. It also pays to look at the longer reviews which give an in-depth look at the casino.

Geography

Not every casino accepts players from every country, so make sure they are accepting your country. For this purposes of this guide, which is aimed at New Zealand players, every casino we mention accepts New Zealanders. However, if you find yourself in another country, then it pays to see what countries the casino accepts. Some countries have restrictions on gambling, so knowing those restrictions is vital. New Zealanders are lucky in this respect, as most online casinos accept players from NZ.

Games

Even if you are making your first deposit, you might have an idea of what games you want to play. It's no fun signing up to a casino that doesn't offer your favourite game, so make sure it's available to play. Game selection is a big drawcord for anyone looking at accepting a welcome bonus, so a casino likes to show off its selection of games. At the forefront of the casino are usually the slots (pokies), as they are the most commonly played casino game. Sometimes certain games have casino bonuses attached, so it pays to look out for those games before getting your deposit bonus.

Payout times

Pay attention to payout times when registering with an online casino. Waiting for your winnings to hit your account can feel like a lifetime if they don't come quickly. Depending on the method of withdrawal, payout times can differ dramatically. E-wallet withdrawals are often instantaneous, and then you only need to wait for the transfer from your wallet to your bank. However, a bank transfer can take several days to be processed, which isn't fun for the player. Every casino has the expected payout times listed, so be sure to check these out.