Jackpot City is a long-established provider of online casino games, having served players in New Zealand since 1998. During the more than twenty years that it has been operational, the multi-award-winning casino has maintained an excellent reputation as a safe and reliable source of entertainment throughout NZ and around the world.
The team behind Jackpot City is Bayton Ltd, who also own and operate a number of other reputable casino sites. Bayton is registered in Malta and holds a full Malta Gaming Authority license. The company is also approved by eCOGRA, so players in NZ can be assured that the site is fun, fair and trustworthy.
Jackpot City may be run from Europe, but it makes sure to take good care of its NZ customers. The support team are available at all times via a live chat service, and there is also a dedicated NZ phone line and email contact. The New Zealand dollar is one of the supported currencies, so you can deposit and withdraw money without paying any conversion fees.
The casino site itself provides a fantastic mix of casino games, with hundreds of pokies as well as all the classic table games and more. They also have a selection of live dealer games, and everything is accessible via PC, tablet or mobile.
With generous bonuses, ongoing promotions and an extensive and varied collection of top games, not to mention its well-deserved reputation, Jackpot City is an excellent choice if you are looking for an online casino in New Zealand. For more details on bonuses, games, security, banking and customer support, please continue reading for the full casino Jackpot City review.
Jackpot City Casino Review – Our Experiences
Jackpot City is without a doubt one of the most complete and comprehensive online casinos to be found in NZ today. The site operators and casino software providers all comply with the highest standards of fair play and safety, as evidenced by the eCOGRA approval. The parent company, Bayton Ltd, is licensed by the Malta Gaming Authority, which also regulates the running of the site. SSL technology ensures that all transactions and personal information are encrypted, secure and private.
Bayton also have a good pedigree in the industry, being responsible for around twenty successful online casinos that operate in various countries around the world.
Jackpot City is powered by top casino software developers Microgaming. This powerhouse company has created some of the best online pokies and table games in the business, and have won multiple awards over the years. The high quality of the games ensures the best playing experience possible.
We have also found the customer support service to be of a high standard. Agents can be reached 24/7 via live chat, which is especially important for NZ players who live in a different time zone to where the casino operator is based. Toll- free phone and email support are also available.
Bonus Code – Welcome Bonus
All new players at Jackpot City are given a generous welcome bonus worth NZ$1600, spread out over the first four deposits. No bonus code is necessary to take advantage of the welcome offer – simply follow the link from this site to claim it.
The $1600 offer is in the form of a deposit match bonus, which is applied as follows:
- First deposit: 100% match up to $400
- Second deposit: 100% match up to $400
- Third deposit: 100% match up to $400
- Fourth deposit: 100% match up to $400
There are a few conditions that are important to know when claiming the welcome offer. First, players must deposit a minimum of $10 each time in order to activate the bonus. The $1600 bonus must be claimed within seven days of opening the account or the offer will expire. In addition, there are wagering requirements of 50x to be met before any winnings can be withdrawn as cash.
Bonus Campaigns for Existing Customers
Many online casinos offer very little in the way of ongoing bonuses and promotions for existing customers. At Jackpot City, this could not be further from the truth. The casino is packed with special offers, with daily, weekly, monthly and seasonal promotions available to all players. Prizes range from casino credits, real money, or free spins on the pokies to gadgets and luxury holidays.
Regular play is rewarded in a number of ways. Match bonuses are awarded based on playing activity levels, available mid-week and at the weekend. All cash bets also earn loyalty points – players can collect points until they have enough to convert into free bonus money which can then be used anywhere in the casino. The casino even gives all its new players a Loyalty Boost when they start playing, adding 2500 points to every new account.
As you may expect from a casino that rewards its loyal players so extensively, Jackpot City casino NZ does not disappoint when it comes to the VIP scheme. Players who reach this tier have a direct line to VIP hosts day and night, and the promotions and exclusive offers are a cut above the average.
Jackpot City Casino Wagering Requirements
The bonuses at Jackpot City NZ are generous and plentiful, but they do come with slightly higher wagering requirements than some other online casino sites. Most promotions, including the welcome bonus, are subject to play through of 50x the bonus amount. So, if a player has a $100 bonus, they must wager the value of $5000 before any of the winnings can be claimed and withdrawn.
Some of the games in the casino are excluded from the wagering, and will not count towards fulfilling the requirement. This includes baccarat, sic bo, roulette and craps, among others. All pokies count 100%, as do scratch cards and keno. Other games that contribute only a small percentage to the requirements include video pokers and blackjack – 2% or 8% depending on the variant of the game.
Please note that certain offers may come with a separate set of terms and conditions, in which the wagering requirements can differ from the regular bonus terms.
Deposit and Withdrawal
At Jackpot City, New Zealand players have a number of different ways in which to deposit money into their casino account and to withdraw their winnings. With a few exceptions, most banking methods can be used for both deposits and withdrawals. The casino supports the following banking options in New Zealand:
- Visa credit/Debit/Electron
- Bank transfer (deposit only)
- Paysafecard (deposit only)
- Skrill 1-tap (deposit only)
Jackpot City endeavours to process all withdrawals in 48 hours or less, although some banking methods may take longer. All deposits and withdrawals are completely free of fees.
When players open accounts or process bets for the first time, the casino is required to verify the identity of the customer. If you accumulate some big wins and wish to make a large withdrawal, players must re-verify their ID before cashing out the NZ$ equivalent of €2330 or more.
Security and License
As we saw earlier, Jackpot City’s parent company, Bayton Ltd, holds a license to operate in NZ, granted by the Malta Gaming Authority (MGA). Bayton currently have a 2018 issued license number MGA/B2C/145/2007, which can be viewed by visiting the official MGA website.
The MGA is widely regarded as one of the leading regulatory bodies of the iGaming industry in Europe. Their function is to oversee providers and ensure that the casinos and other gambling sites are transparent and fair, that players and their personal and banking information are protected, that standards are met on responsible gaming, and for ensuring that no players or casinos are involved in any criminal activity.
The virtual games at Jackpot City online casino NZ are powered by Microgaming, providers of award-winning casino software across the globe. This games studio is one of the giants of the industry, famous for its big-name branded pokies. Microgaming have also teamed up with some smaller independent developers to bring a huge range of innovative and exciting casino games to market.
The library of casino games at Jackpot City numbers more than 450, with over 300 of these being pokies, plus a live dealer section. The collaboration with Microgaming means that Jackpot City can offer you the best in casino entertainment and a gaming experience that is second to none in NZ.
Slots and Jackpots
Most beloved of players in NZ are the pokies, and these are the games that feature most heavily in the Jackpot City collection. Microgaming have developed a huge range of themed pokies, from myths and legends, such as Avalon and Thunderstruck, to brightly-coloured Carnaval and even Alaskan Fishing.
Microgaming also collaborate with some of the biggest names in entertainment for their branded pokies. Players at Jackpot City can find titles like Game of Thrones, Jurassic Park and Tomb Raider in the mix.
As well as classic 3-reel and more advanced 5-reel pokies, there is also a collection of progressive jackpot pokies including Cash Splash and the four-tiered Mega Moolah game, where players have a chance to win one of four jackpots. This has the potential to be a life-changing amount of money.
Table and Card Games
The games selection at Jackpot City online casino is hard to beat, and is much more extensive and diverse than most other casinos serving NZ. Anyone who likes a casino with a good mix of games will be pleased with what they find here.
As well as the pokies, Jackpot City also have an extensive collection of classic casino table and card games. Blackjack, poker, baccarat, craps, video poker and roulette can all be found here, along with less common games such as sic bo. There are even scratch cards, keno and bingo in the mix.
For those who want a more authentic casino experience, Jackpot City online casino also has three live dealer games on offer – blackjack, roulette and baccarat. All these are provided by Evolution Gaming, universally considered to be the best live dealer games studio in the world.
All the tables have a variety of bet options, to suit every type of player. Players can chat with the dealer and with each other, and all the tables are streamed live in high definition to your screen.
Customer Service in Jackpot City
Overall customer feedback for the support team at Jackpot City is very positive, with reports that they deal swiftly and efficiently with queries and complaints, and resolve any issues in a satisfactory manner.
Players in New Zealand are always covered by the 24/7 service, which includes live chat functions, as well as a toll-free NZ phone number and an email address. Many queries can also be answered by visiting the FAQ page at the Jackpot City website.
Jackpot City Mobile App
At Jackpot City casino, instant play is the order of the day. Accessing the mobile casino from an iOS, Android or Windows device is as smooth and easy as using the PC version of the casino site. However, for those who would prefer to use a Jackpot City download app, there is one available for both Android and iOS.
There is a slightly reduced games library when using the mobile casino, and the live dealer games cannot be accessed this way.
Jackpot City Casino VIP Program
While Jackpot City online casino prides itself on treating all its NZ players like VIPs, there is an exclusive VIP members club as well. Membership is offered to loyal players by invitation only, and those lucky enough to join will have access to plenty of incredible rewards.
Jackpot City online provide you with a personal VIP host for premium customer service, and you will have access to faster withdrawal times, as well as higher deposit and betting limits. Prizes include free spins, more loyalty points, and exclusive physical rewards such as event tickets and holidays.
Jackpot City Casino Experiences – Our Conclusion!
Overall, we have found Jackpot City to be a superior online casino for players in New Zealand. While the welcome bonus is a little underwhelming, the casino more than makes up for it with their ongoing rewards for returning players.
Not many other online casino sites in NZ can match Jackpot City for the selection of games, although the virtual casino games are all from a single provider, which may not be to everyone’s liking. The live casino games are a nice touch, and we hope to see the collection extended in the future.
There is a good range of fast and easy banking options, as well as special customer support for NZ. Jackpot City definitely makes it onto our list of recommended online casinos for players in this country.
Who can sign up?
Any individuals residing in NZ who are of legal age can make an account. The casino cannot process bets or financial transactions for residents of certain countries, such as the UK.
While the casino cannot open accounts for residents of these countries, the site does serve players all over the world. There is Jackpot City Casino Canada, Mexico and Norway, to name just a few.
Can I play the games for free?
Yes. Many of the games at Jackpot City can be tried in demo mode before playing for real money.
Does Jackpot City have responsible gaming options?
Most players in NZ can enjoy casino games without any issues, but for those who fear that they may be gambling too much there is plenty of support and advice available at Jackpot City. Players can complete a self-assessment, speak to a member of the team who is trained in this area, or visit the link titled ‘know the facts’ in the footer of each page on the site.